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Press release #Mobility Aftermarket
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Remote diagnostics service from Bosch can now be used with KTS 350, 560, and 590 diagnostic modules

Experienced Bosch workshop experts use remote access for vehicle diagnosis

  • Fast and efficient help with complicated diagnostic tasks
  • Remote diagnostics available as subscription or as pay-per-use service
Nico Krespach

Nico Krespach

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Nico Krespach

Nico Krespach
Spokesperson Automotive Aftermarket (test equipment, diagnostic solutions, Bosch Classic, locations Automotive Aftermarket Germany)

Plochingen - In ever more rapid succession, new and complex vehicle systems are appearing on the market. For multibrand workshops in particular, this fast-moving development of new technologies is a problem. Multibrand diagnostic devices can also come up against their limits if the servicing of the latest vehicle models is only possible with the respective automakers’ original diagnostic equipment. To assist workshops with such difficult servicing work as well, Bosch has developed RDS, its remote diagnostics service. Workshop mechanics can use this service to enlist the help of a Bosch expert who can remotely access the vehicle for diagnostic and servicing work such as the calibration of vehicle systems and parameter adjustment.

Connection to remote diagnosis via OBD interface

The remote diagnostics service can be accessed using either the special RDS 500 remote diagnostic device or, as a new development, the KTS 350, 560, and 590 modules. To do so, mechanics first have to log on with their personal Bosch global Single Key ID. Following that, they can either request the service on the RDS customer portal or use the Bosch Esitronic workshop software to describe the problem and arrange an appointment for remote support. At the arranged time, they will then be contacted by an experienced Bosch expert who first of all talks through the problem with them. If necessary, the Bosch Workshop Service Assist app can also be used for direct communication by video. After that, the Bosch expert uses the connection via the RDS 500 or the KTS modules to directly access the vehicle, and carries out the work remotely. While this is going on, mechanics can carry out other servicing or repair work on the customer’s vehicle. They will be notified as soon as the remote diagnostics service has completed its task.

The remote diagnostics service can currently be used to book tasks such as replacing multimedia and headlight modules, calibrating ADAS sensor and radar, parameterizing components, and calibrating the brake system. In addition, the experienced Bosch experts can access the latest diagnostic technologies.

Clear price structure

Workshops that use the RDS 500 can use the remote diagnostics service as part of the subscription that comes with the remote diagnostic module. On a monthly or annual basis, this subscription contains a certain number of credits for accessing RDS. The new possibility of using the remote diagnostics service via the KTS 350, 560, and 590 diagnostic modules means that a subscription is no longer absolutely necessary. A free software update integrates the RDS function into the modules. In this case, the workshop pays separately for each service it consults remotely.

Readers’ contact inquiries:
Robert Bosch GmbH
Automotive Aftermarket
Phone +49 9001 942010
E-mail: Kundenberatung.Kfz-Technik@de.bosch.com

Contact person for press:
Nico Krespach,
Phone +49 721 942-2209

The Mobility Aftermarket division (MA) provides the aftermarket and repair shops worldwide with modern diagnostic and repair shop equipment and a wide range of spare parts – from new and exchange parts to repair solutions – for passenger cars and commercial vehicles. Its product portfolio includes products made as Bosch original equipment, products developed in-house and specifically manufactured for the aftermarket, as well as services. About 16,000 associates, as well as a global logistics network, ensure that spare parts reach customers quickly and on time. MA supplies testing and repair-shop technology, diagnostic software, service training, and information services. In addition, the division is responsible for the “Bosch Service” repair-shop franchise, one of the world’s largest independent chains of repair-shops, with some 13,000 workshops, and more than 1,000 “AutoCrew” partners in over 100 countries. In addition, with Bosch Classic, MA supports owners of classic cars with a wide range of spare parts and services.

Additional information can be accessed at www.boschaftermarket.com

The Bosch Group is a leading global supplier of technology and services. It employs roughly 429,000 associates worldwide (as of December 31, 2023). The company generated sales of 91.6 billion euros in 2023. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. With its business activities, the company aims to use technology to help shape universal trends such as automation, electrification, digitalization, connectivity, and an orientation to sustainability. In this context, Bosch’s broad diversification across regions and industries strengthens its innovativeness and robustness. Bosch uses its proven expertise in sensor technology, software, and services to offer customers cross-domain solutions from a single source. It also applies its expertise in connectivity and artificial intelligence in order to develop and manufacture user-friendly, sustainable products. With technology that is “Invented for life,” Bosch wants to help improve quality of life and conserve natural resources. The Bosch Group comprises Robert Bosch GmbH and its roughly 470 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. Bosch’s innovative strength is key to the company’s further development. At 136 locations across the globe, Bosch employs some 90,000 associates in research and development, of which nearly 48,000 are software engineers.

Additional information is available online at www.bosch.com, www.iot.bosch.com, www.bosch-press.com.

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